Several people have asked me lately if they should implement social Web tools for their sales force. I can think of few organizations that would reap more reward from social media than the sales group.

There are several different ways to look at this. First, it’s difficult for sales reps to have any real-time knowledge about what’s happening in marketing and with the products they’re selling. Second, sales reps provide a treasure trove of information and feedback for marketing and product development but rarely have a good outlet to get their ideas heard.

Internal and secure blogs, wikis, and social networks can help. An internal blog can be used by product marketing to keep sales reps up to date on new features, product delays, and product issues in development or in the field. Commenting allows both organizations to understand each other better and as well as the impact of their decisions.

A product wiki enables sales reps to provide input early on a product or have an impact on the evolution of the product. Good ideas can come from anywhere, and sales reps who spend a great deal of time with their customers just might have some innovative thoughts.

Implementing a Web site with social profiles enables sales reps to determine where expertise exists in the organization so that they can tap into it. It also allows for an easy exchange of ideas of what works and doesn’t work in specific types of accounts. The social conversation can be monitored and mined (using text-analysis) so that themes, issues, and best-in-class ideas can be analyzed and acted on.

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This entry was posted on Wednesday, February 13th, 2008 at 10:00 am and is filed under Blogging, Sales, Social networking. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.