BOOK EXCERPTS
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Table of Contents
Chapter 1
Foreword by Don Tapscott
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About Denise
Denise is a social media strategist, speaker and author, and advises companies on using the social Web to better manage brand online, increase value and reshape customer experience.
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Contact Denise
denise(at)ageofengage.com
denise.shiffman
deniseshiffman
@denisess
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